Refund policy
Last updated: 3 November 2026
Short version: if something's wrong with what you bought, we'll fix it or refund you. Because digital products are delivered instantly, we can't offer change-of-mind refunds once you've downloaded them.
Digital products and the 14-day cancellation right
Our digital products are available to download as soon as you pay. Before you buy, you agree to get immediate access and acknowledge that you lose your 14-day right to cancel once your download or access begins. This is set out in our terms of service and confirmed in your order email.
That means we don't give refunds just because you've changed your mind after downloading.
If something is wrong
Your rights under the Consumer Rights Act 2015 still apply. If a file won't open, is corrupted, is missing content, or isn't as described on the product page, email us at info@hooklinesyndicate.com with your order number. We'll:
- send you a working or corrected file, and
- if we can't put it right, refund you in full.
Bought by mistake
- Duplicate orders: if you've accidentally bought the same product twice, we'll refund the duplicate.
- Not yet downloaded: if you bought the wrong product and haven't downloaded it, tell us within 14 days and we'll refund you or swap it.
- Bought a single stage, then a bundle that includes it: get in touch and we'll look at it.
How refunds are paid
Refunds go back to your original payment method within 14 days of us agreeing them. Depending on your bank, it may take a few more working days to show in your account. Once a product is refunded, your licence to use it ends and the download link is switched off.
Video and content production
Production work by Hookline Content isn't covered by this policy. Deposits, cancellations and changes for projects are set out in the quote and booking terms we agree with you before the work starts.
Questions
Email info@hooklinesyndicate.com. We aim to reply within two working days.